PAYMENTS & RETURNS
PAYMENTS
Divine Lights accepts payment through all major credit and debit cards. All transactions are secure and encrypted. Card information is never stored.
All payments need to be made prior to the item being shipped. Once the payment is received, the item will be shipped to your address.
RETURNS, REFUNDS & EXCHANGES
All the items that we offer on our shop have been described as accurately as possible – with all dimensions, colours and materials used –and we really try our best to take great pictures so you know exactly what you are buying before you receive it.
We want you to be happy with your purchase. If for any reason you are not satisfied with your purchase, please contact us within 7 days of you receiving the item in order to be eligible to return or exchange it.
You can reach us at +91 (880) 509-2029 (10 am to 6 pm IST) for your concern.
Refunds/Exchange will be given after the item has been returned undamaged and in its original unused condition. We will provide an exchange or refund the purchase price of your item minus the original shipping charge (within 2-3 business days) after you return the item to our studio and we receive it. You will be responsible for the return shipping and safe packing so that it is returned undamaged.
Please include a delivery confirmation when you return the item, this is required, as we cannot be held responsible for loss in transit and also note that refund is not possible if the item arrives in damaged condition.
LOST PACKAGES
If an item gets lost and doesn't arrive to your destination, despite correct mailing address, we will provide store credit equal to the price of the lost item once you get a confirmation from our post office or Courier partner that the item was lost.
DAMAGED ITEMS
We take great care to package and ship our items to ensure no damage occurs during shipping.
However, in the unlikely event that something is damaged during shipping, send us an email within 24 hours of your receiving the item and include a photograph in your email of the condition in which the item arrived when you opened the package. Please note that any request made later than 24 hours & without a proof won’t be considered as an eligible request. Once you provide a proof that the item is damaged, we’ll offer you replacement or refund minus shipping cost.
UNCLAIMED & REFUSED SHIPMENTS
Unclaimed Shipments:
We track all the shipped orders to see if they arrive to their owners safely but doing this can be humanly impossible especially in busy seasons. Buyers are responsible to track & trace their orders and schedule a re-delivery with their local post offices or courier companies if necessary.
Please make sure that your shipping address is up to date and a correct address is provided by you. We ship to the address you provide and therefore, cannot accept responsibility for misdirected packages.
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Once a package is stated unclaimed despite correct mailing address, the recipient has to contact the post office in order to arrange a re-delivery or has to pick up the package from the local post office. Otherwise it will be returned to our studio. If a package is returned to us undelivered for any reason, we’d love to arrange a reshipment for the returned parcels as soon as we receive them in our studio but only if the buyer agrees to cover the reshipment cost.
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Refused Shipments:
Once a package has been refused by the recipient for any reason, we are given two options by the courier company: return or demolish. Generally, we choose the return option in order to be able to issue a refund equal to the item's cost as soon as we receive the returned shipment.
Depending on the destination states laws and regulations, we may be requested to pay for third party fees – such as taxes – if there is any of them already applied to the shipment at point of entry to the buyer's destination. In this case, we will pay them and issue refund for the item's cost minus third party fees.