FREQUENTLY ASKED QUESTIONS

If your order has been damaged whilst in transit, or you have noticed a fault with your order, please contact us with your order number and an image of the problem so we can help to resolve this as quickly as possible.

We can facilitate changes to an order or even a cancellation till the order is shipped. You can reach us at liva.creations@gmail.com with your instructions. Once the order is shipped, we are unable to make any changes to your order.

Once the order is shipped we will send you a order fulfilled confirmation email along with the tracking details of the courier company. You can set up an alert as well on the courier company website to update you on the status of the shipment. You can reach out to our team for support on the chat button.

We ship the orders from Nagpur and they typically are delivered in 3-7 working days depending on the distance from Nagpur, the mode of payment and product availability. All orders received are generally shipped within 48 hours of being received unless its a weekend. We are closed on Saturday & Sunday for the weekend. All orders received after 1 pm on Friday onwards are shipped on Monday.

If you have realised that you’ve entered the wrong address or it is partly incorrect, please contact us here as soon as possible with the order number and the full correct address and we will try and rectify this before the order leaves our studio. Unfortunately, we cannot guarantee that we will be able to change the address, as it may already have been dispatched. Please double check all your order details before checkout to avoid any disappointment.

We are unable to offer returns or refunds on products that have been received as ordered, as they are personalised products that have been made to order. However if there is an issue with your order, please get in touch with us and we will do our very best to remedy the situation for you!